Privacy Policy

01 Who is responsible for your data

mNotify is responsible for the information about your account and for how this website works.

Your customers’ messages are different. When your customers chat with your assistant, your business decides what is collected and why. We process that information on your behalf, to run the service for you.

02 What we collect

• Account details. Your name, business name, email address, phone number and password when you sign up, and the details of anyone you add to your team.
• Your business content. Products, prices, stock, delivery areas, and the documents, links or website pages you use to teach your assistant.
• Conversations and orders. Messages your customers send your assistant on WhatsApp, Instagram, Messenger or your website, and the order details that come with them, such as names, phone numbers and delivery addresses.
• Payments. Plan payments and the Mobile Money or card payments your customers make in the chat. Payments are handled by our payment partners. We keep the transaction records we need for orders, payouts and accounting.
• Website visits. Basic information about how people use this website, and what visitors type when they chat with our own sales assistant.

03 How we use it

• To run your assistant: answer your customers, take their orders and process payments.
• To manage your account, billing and payouts.
• To help you when you contact support.
• To keep the service secure and stop spam, fraud and misuse.
• To improve Chatbots Africa and understand how it is used.
• To send you product news, only if you have agreed to it. You can unsubscribe at any time.

04 How the AI uses your information

To write a reply, your assistant uses your business content and the conversation so far. Some of this is processed by the AI service providers that power the assistant. We only send what is needed to answer the customer.

05 Who we share it with

We never sell your data. We share it only with:

• Messaging platforms. WhatsApp, Instagram and Messenger are run by Meta. Messages on those channels pass through Meta under its own terms and privacy policy.
• Service providers. Payment partners, AI providers, hosting and email services that help us run Chatbots Africa. They may only use the data to provide their service to us.
• mNotify. Chatbots Africa is part of mNotify, so mNotify teams may handle your data to support and run the service.
• When the law requires it. If we must disclose data by law, or to protect people or the service from fraud or harm.

06 Your customers’ data

If you use Chatbots Africa to talk to your customers, you are responsible for telling them how their information is used and for having a lawful reason to collect it. We will only use their information to provide the service to you, and we will help you respond if a customer asks to see or delete their data.

07 How long we keep it

We keep your information while your account is open and for as long as we need it to provide the service. After that we delete it or make it anonymous, unless the law requires us to keep it longer, for example payment records.

08 How we protect it

We use encryption, access controls and other security measures to protect your information. No system is completely secure, so please use a strong password and keep it private.

09 Your rights

Under Ghana’s Data Protection Act, 2012 (Act 843), you can ask us to:

• Show you the personal data we hold about you.
• Correct anything that is wrong.
• Delete your data when we no longer need it.
• Stop using your data for marketing.

Email info@chatbotsafrica.com to make a request. You can also complain to Ghana’s Data Protection Commission.

10 Cookies and the chat widget

This website uses cookies and similar tools to work properly and to understand how it is used. The chat widget saves your conversation in your browser so it is still there when you come back. You can clear this at any time in your browser settings.

11 Changes to this policy

We may update this policy from time to time. We will change the date at the top, and tell you by email or in the app if the change is important.