Terms of Service

01 The service

Chatbots Africa lets you build an AI assistant that answers your customers, takes orders and accepts payments on WhatsApp, Instagram, Messenger and your website. We may add, change or remove features over time to improve the service.

02 Your account

• You must be at least 18 and allowed to act for the business you sign up for.
• Give us accurate details and keep them up to date.
• Keep your password safe. You are responsible for everything done in your account, including by your team members.
• Tell us straight away at info@chatbotsafrica.com if you think your account has been misused.

03 Plans and payments

• Starter. Free, with the limits shown on our pricing page. No card is needed.
• Paid plans. Growth and Pro are paid monthly or yearly in Ghana cedis (GHS), at the prices on our pricing page when you subscribe.
• Price changes. If we change our prices, we will tell you before the change applies to your next billing period.
• Refunds. Payments for a billing period that has started are not refundable, unless the law requires it or we agree otherwise in writing.

04 Payments from your customers

When your customers pay with Mobile Money or card in the chat, the payment is processed by our payment partners and paid out to you once it clears. Any fees are shown in your dashboard.

You are the seller. You are responsible for your products and prices, for delivering what you sell, and for handling refunds and complaints from your customers.

05 WhatsApp, Instagram and Messenger

These channels are run by Meta. To use them you must follow Meta’s terms and policies, including the WhatsApp Business policies. Meta may limit or close a business account on its own platforms, and we cannot control or reverse that.

06 AI replies

Your assistant writes its replies with AI, based on the information you give it. AI can make mistakes. Keep your products, prices and documents up to date, check how your assistant answers, and take over a conversation when it matters. You are responsible for what your assistant tells your customers.

07 What you must not do

• Send spam, or message people who have not agreed to hear from you.
• Sell illegal, counterfeit or dangerous goods, or run scams.
• Mislead, harass or threaten anyone.
• Collect people’s personal data without a lawful reason.
• Try to break, overload or get around the security of the service.
• Resell or copy the service without our written permission.

08 Your content

You own your content: your products, documents, conversations and customer lists. You allow us to use it only to run the service for you. Our Privacy Policy explains how we handle it.

09 Our content

Chatbots Africa, its software, design and brand belong to mNotify. These terms do not give you any rights to them, except to use the service as described here.

10 Availability

We work to keep Chatbots Africa running at all times, but we cannot promise it will never be interrupted. Maintenance, problems with the internet, payment partners or messaging platforms, or events outside our control can affect it.

11 Suspension and closing your account

You can stop using Chatbots Africa and close your account at any time. We may suspend or close an account that breaks these terms, puts others at risk, or has not paid. Where we can, we will warn you first.

12 Our liability

As far as the law allows, we are not liable for lost profits, lost sales or other indirect losses. Our total liability to you is limited to the amount you paid us in the 3 months before the claim.

13 Changes to these terms

We may update these terms. We will change the date at the top and tell you about important changes by email or in the app. If you keep using Chatbots Africa after a change, you accept the new terms.

14 Law

These terms are governed by the laws of Ghana.